Last Updated: 29-12-2023

Agarwal Fab India ("us," "we," or "our") operates the website mbafabricwala.in (the "Site"). This returns and refunds policy outlines the terms and conditions for returns and refunds of products purchased through the Site.

1. Returns

a. Eligibility:

• Returns will only be accepted for damaged, defective, or incorrectly delivered products.

b. Timeframe:

• You must initiate a return within 7 days of the delivery date.

c. Customized Items:

• Customized or made-to-order items are not eligible for return unless there is a defect or error on our part.

2. Refunds

a. Processing Time:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 15 days of resolving the issue.

b. Original Payment Method:

• Refunds will be issued to the original method of payment used during the purchase.

c. Shipping Costs:

• Shipping costs are non-refundable. You are responsible for paying the return shipping costs unless the return is due to our error.

3. Initiating a Return

a. Contact Us:

• To initiate a return, please contact us at wecare@mbafabricwala.in with your order number, details of the item, and a clear description of the issue.

b. Return Authorization:

• We will provide you with a return authorization and instructions on where to send the item.

4. Damaged, Defective, or Wrong Product

a. Photographic Evidence:

• If you receive a damaged, defective, or wrong product, please provide clear photographic evidence within 7 days of receiving the product.

b. Replacement or Refund:

• We will assess the evidence and, if the issue is verified, offer a replacement or issue a refund.

5. Return Courier Charges

a. Customer Responsibility:

• The customer is responsible for the return courier charges.

b. Return Address:

• Please return items to the following address:

  "MBA FABRICWALA"
  Agarwal Fab India
  104, Shankar Marker, Ring Road,
  Surat - 395002
  +91-9825111387

6. Contact Information

If you have any questions or concerns regarding our returns and refunds policy, please contact us at wecare@mbafabricwala.in.